1. Overview

At [Your Brand Name], we stand by the quality and integrity of every formulation we create. Each product is crafted with scientific precision and tested for safety and performance.

However, we understand that skincare is personal — and sometimes a product may not be the right fit. This Refund Policy explains when and how refunds or returns may be processed.

2. Eligibility for Returns

Due to hygiene and safety regulations, we only accept returns under the following strict conditions:

• 
  The product must be unopened, unused, and in its original sealed packaging.
  
• 
  The return request must be made within [X] days of delivery.
  
• 
  Proof of purchase (order number, receipt, or confirmation email) is required.
  
• 
  The product must be purchased directly from [YourWebsite.com].
  (We cannot process returns for items bought from unauthorized resellers or third-party retailers.)
  

We reserve the right to refuse returns that do not meet these conditions.

3. Non-Returnable Items

For safety and regulatory reasons, we cannot accept returns or exchanges for:

• Opened or used products
  
• Items not in their original packaging
  
• Gift cards, samples, or promotional items
  
• Clearance or final-sale products
  

4. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect:

1. Contact our support team at [support@skinedible.in] within 48 hours of delivery.
   
2. Include your order number, photos of the product and packaging, and a brief description of the issue.
   
3. Our team will review your case and arrange for a replacement or refund as appropriate.
   

We will not honor damage claims made beyond the stated time window.

5. Refund Process

If your return is approved:

• We’ll send you instructions for securely shipping the product back.
  
• Once received and inspected, we’ll issue your refund within 5–10 business days to your original payment method.
  
• Original shipping fees are non-refundable unless the return is due to our error (e.g., defective or incorrect product).
  

Refund timing may vary depending on your bank or payment provider.

6. Late or Missing Refunds

If you haven’t received your refund within 10 business days after confirmation:

1. Check your bank or payment provider first.
   
2. Then contact us at [support@skinedible.in] with your order number and refund confirmation.
   

We’ll investigate promptly.

7. Exchanges

We only replace items that are defective or damaged upon arrival.
If you need an exchange for the same item, contact [support@skinedible.in] within 48 hours of delivery.

8. Cancellations

Orders can only be canceled before they are processed for shipment.
Once shipped, they must go through the return process described above.

9. Policy Modifications

We reserve the right to modify or update this Refund Policy at any time. Updates will be reflected on this page with a revised effective date. Continued use of our website after any changes constitutes acceptance of the updated terms.